Click here to go back to the press room.
Franchise owners‘ high satisfaction scores net take ’N‘ bake pizza chain yet another accolade
VANCOUVER, Wash. – November 23, 2009 – Franchisees of Papa Murphy‘s Take ’N‘ Bake Pizza can certainly be counted among the brand‘s fans. The franchisor was recently rewarded with extremely high satisfaction ratings in a survey conducted by Franchise Business Review. The national franchise market research firm recently announced that Papa Murphy‘s scored as one of the top food franchises for 2009 based on overall franchise owner satisfaction. Papa Murphy‘s is one of only 11 food companies out of nearly 100 major brands that can make this claim.
"Franchisee satisfaction and performance is one of the most critical pieces of information for any prospective franchise investor to consider," states Eric Stites, President of Franchise Business Review. "We have surveyed thousands of franchisees from the food industry and the Papa Murphy‘s franchise system has some of the highest owner satisfaction in their segment."
The survey asked franchise owners 20 questions related to their franchise ownership experience, from franchisee training and support to system quality issues, franchisor relationship, financial opportunity and overall satisfaction. In all five categories, Papa Murphy‘s outscored the average of all other food industry participants.
"No consumer-voted award or business-press honor measures up to a franchise owner giving you high marks," said John Barr, chairman and CEO of Papa Murphy‘s. "The path to our success depends on the satisfaction of our franchisees. This achievement reflects the overall organization‘s continuing efforts to better serve our customers, our franchisees, in order to insure their success."
About Papa Murphy‘s
Papa Murphy‘s is the fifth-largest pizza chain in the country and the pioneer and leader of the take ’N‘ bake pizza segment. Papa Murphy‘s operates over 1,150 franchised and corporate-owned locations in 32 states and Canada. The Vancouver, Wash.-based company offers custom-made pizzas featuring high-quality fresh toppings generously layered on pizza dough that is made fresh each morning in each store. By baking Papa Murphy‘s pizzas at home, customers get to experience the home-baked aroma of a convenient, delicious meal that the brand is known for. In addition to handmade pizzas, the company offers a growing menu of take ’N‘ bake items, including Cheesy Bread, Cinnamon Wheels, and chocolate chip cookie dough. Papa Murphy‘s has been voted "Best Pizza Chain in America" for seven consecutive years by consumers nationwide in the Restaurants and Institutions "Consumers‘ Choice in Chains" survey and is a four-time recipient of Pizza Today‘s Chain of the Year award, most recently in 2009. For more information, visit www.papamurphys.com.
About Franchise Business Review
Franchise Business Review is a national franchise market research firm that performs independent surveys of franchisee satisfaction and franchise buyer experiences. The firm‘s services include commissioned franchise research projects leveraging proprietary survey processes and software, as well as industry-wide studies of franchisee satisfaction open to all North American franchise companies. Franchise Business Review is headquartered in Portsmouth, NH and can be reached at 866.397.6680 or by visiting their company websites at http://tour.FranchiseBusinessReview.com or http://www.FBR50.com.